The unread messages notification was a great addition to Steam, and allows you to see everything people sent you whilst you were offline.
But it’s not always that simple, because sometimes the button won’t work and you’ll be stuck with a seemingly permanent notification. Opening the message might come up with nothing or tell you that you received no messages from a user called [Unknown]. Here’s two simple fixes.
The first fix – using the Steam community website
- Head to https://steamcommunity.com/chat.
- Look for and open any unread messages you have.
The second – adding the user
If the user pops up, but no messages show because they’ve removed you from your friends list, then you can try adding them back.
- Press on their profile by clicking on their profile picture from the chat pop-up.
- Press ‘Add as friend’. If possible, try to leave a comment on their profile explaining the situation.